User Policy

For our various e-room services, when you agree to these Terms of Service, we provide you with a range of services.


Leopalace 21 acts as an intermediary agent for the properties in its management.

Commencing service

・We require clear information regarding your desired property, layout, and budget.
・We require your personal information (full name, birthdate, daytime contact details).


We ask that you notify us promptly of whether or not you will accept a property after you have booked it, and, following the preliminary inspection, whether you will accept or decline our offer of a contract. If we do not hear from you, we may be required to cancel your service.


This service does not guarantee a contract for a home of your preference.